Privacy policy

Privacy Policy

Last Updated: May 1, 2025

This Privacy Policy describes how Pehalwan (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or interact with pehalwan.com (the “Site”) and any related services (collectively, the “Services”).

By using the Site, you agree to the practices outlined below. If you do not agree, please do not use the Services.

 

1. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected here, along with a new “Last Updated” date. We encourage you to review this policy regularly.

 

2. Information We Collect

A. Information You Provide

We collect information directly from you, including:

  • Contact details: name, email, phone number, address

  • Order details: billing/shipping info, payment confirmation

  • Account info: usernames, passwords, security questions

  • Customer support: messages and communications with us

Some features may require this information; declining to provide it may limit your use of those features.

B. Information from Your Use

We collect certain technical data automatically using cookies or similar technologies:

  • Device and browser info

  • IP address and geolocation

  • Usage data like browsing behavior on the Site

C. Information from Third Parties

We may collect information about you from:

  • Service providers like Shopify

  • Payment processors for billing and transactions

  • Marketing and advertising partners

All such data is treated under this Privacy Policy.

 

3. How We Use Your Information

We use your personal data to:

  • Provide Services: process orders, ship products, manage your account, handle returns

  • Marketing: send promotional emails, tailor advertising to your interests

  • Security & Fraud Prevention: detect suspicious activity, protect your account

  • Customer Support & Improvement: respond to inquiries and optimize user experience

 

4. Cookies

We use cookies to operate and improve our Site. For more information, visit Shopify’s cookie policy at shopify.com/legal/cookies.

You can manage cookie preferences via your browser settings. Disabling cookies may affect Site functionality.

 

5. Sharing Your Information

We may share your personal information with:

  • Vendors/service providers (e.g., payment processors, logistics partners)

  • Marketing partners for promotional campaigns

  • Affiliates within our corporate group

  • Legal entities when required to comply with laws or protect our rights

  • Third parties if you authorize or request it (e.g., social logins)

We do not sell or share sensitive personal information for profiling purposes.

 

6. Third-Party Sites

Links to third-party websites or social platforms are not controlled by us. Review their privacy policies before sharing any information.

 

7. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect data from anyone under 16. If you believe a child has submitted information, please contact us for removal.

 

8. Security & Data Retention

While we use reasonable measures to protect your data, no system is 100% secure. Avoid sending sensitive info over unsecured channels.

We retain your data as long as necessary to:

  • Fulfill your orders

  • Manage your account

  • Meet legal obligations

  • Resolve disputes

 

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request deletion of your data

  • Correct inaccurate information

  • Port your data to another provider

  • Restrict processing in certain situations

  • Withdraw consent at any time

To exercise your rights, contact us at info@pehalwan.com. We may need to verify your identity.

We do not discriminate against users who exercise these rights.

 

10. International Transfers

If you are located outside Pakistan, your information may be processed in countries that may have different data protection standards. We use safeguards such as Standard Contractual Clauses to protect your information during such transfers.

11. Complaints

If you are unhappy with how we handle your data, you can lodge a complaint with your local data protection authority. You may also appeal decisions we make regarding your data rights by contacting us directly.

 

12. Contact Us

For questions, concerns, or requests, contact us at:

info@pehalwan.com