Refund policy

Return & Refund Policy

At Pehalwan, your satisfaction matters to us. If something isn’t right, we offer a 30-day return window from the date you receive your item.

 

Eligibility for Returns

To be eligible for a return, the item must be:

  • In the same condition as received — unused, unworn, with tags

  • In its original packaging

  • Accompanied by proof of purchase (receipt or order confirmation)

 

How to Start a Return

To initiate a return, please contact us at info@pehalwan.com. We’ll provide a return shipping label and step-by-step instructions.

Note: Returns sent without prior authorization will not be accepted.

Return items to the following address:

(WILL BE CONTACTED)

 

Damaged, Defective, or Incorrect Items

If your order is damaged, defective, or incorrect, email us immediately at info@pehalwan.com so we can resolve the issue promptly.

 

Non-Returnable Items

Please note that we do not accept returns for:

  • Edibles or food items

  • Perishable goods (e.g., flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you’re unsure about a specific product, feel free to reach out before ordering.

 

Exchanges

Need something else? The fastest way is to return the item first. Once your return is accepted, you can place a new order.

 

EU Customers – 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, no questions asked. Items must be unused, in original packaging, with all tags, and accompanied by proof of purchase.

 

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, contact us at info@pehalwan.com.